Robert Smith
Victorville, CA 92394
(909)486-3759


Career Summary:

I began my Information Technology career by joining the Army to become MOS 25F which in a nutshell was a telecom position. Gaining valuable experience, I was honorably discharged and recruited by Perot Systems (a managed service provider) to operate a VOIP telephone system for one of their home-builder clients. I then transitioned to another of Perot's clients in the Healthcare sector applying my computer skills to support several Electronic Healthcare Record (EHR) implementations on the west and east coast. Perot Systems was acquired by Dell. I was laid off from Dell due to a workforce reduction & restructuring so I began doing work for DoD as a contractor and government employee, filling mostly Cybersecurity roles. The lure of remote work then brought me back to working for MSPs where I was part of a team that maintained Antivirus suites for multiple Fortune 500 clients.


Accomplishments:

Installed thousands of networked devices in support of 3 major EHR initiatives, on schedule and within budget allowing hospitals to receive time dependent government incentives for 'Meaningful Use' adoption of EHR systems.

Created process utilizing USMT in my organization’s environment. This enabled fast & thorough mass desktop replacement, all while minimizing impact to the user. My process became standard training for >100 service techs.

Recipient of Army Commendation, Army Achievement, Iraq Campaign, Good Conduct, Global War on Terrorism Service Medals & Driver’s badge. 

Employee of the month – from Perot Systems for successful go-live of Harbor Hospital EHR systems.

Received ‘Outstanding Performance Award’ for support on the USMC IT SIPRNet Support contract from Jacobs.

Provided detailed ACAS & STIG vulnerability and remediation reporting to senior staff that was instrumental to success of Command Cyber Readiness Inspection (CCRI) at NAVAIR Point Mugu.


Work History:

Jan 2020 – Jan 2022
NTT Data
Security Analysis Specialist
Responsible for vulnerability scanning, antivirus suite, investigation/response to threats, and user access administration and provisioning activities for various systems

Aug 2017 – Oct 2019
Atos
Security Consultant
Remote Endpoint Security engineer for managed services provider, specializing in McAfee ePO managed antivirus suite. Configure products to align with PCI and HIPPA requirements, provide support to auditors

Nov 2016 – Aug 2017
DirectViz Solutions / Katmai
System Administrator
Government contractor providing best practice implementation and deployment of network devices, Vulnerability remediation, Switch upgrades, TIA586B punch-down & cabling.

Nov 2014 – Nov 2016
US Navy
GS-2210 IT Specialist
Ensured compliance with STIG & CTO directives, gather information required for POA&M to further RMF and accreditation efforts. Leader of a small team of DoD contractors in this role.

Feb 2013 – Nov 2014
Jacobs
System Administrator
Government Contractor responsible for overseeing and maintaining NOSC infrastructure & appliances. Supplied IA ATO support, analyzed network systems, assisted with ATO and system vulnerability scanning support, respond to IAVA/IAVB.

Mar 2006 - Nov 2012
Perot Systems / Dell Services
Network Analyst
Responsible for IMACs of VOIP telephone system, roll-out of networked EHR endpoints, & provided on-call support meeting stringent SLA requirements. Heavy travel.

May 2001 – Apr 2006
US Army
MOS25F
Network Switching Systems Operator Maintainer. Installed, operated and maintained tactical voice, video and data communications, responsible for troubleshooting & installation of LOS microwave, satellite, and tropo-scatter radio links onto NIPRNet, SIPRNet & PSTN.


Education:

Western Governors University
Information Security
31 Units

Victor Valley College
Information Technology
26 Units

Chaffey College
Information Technology
30 Units

Certifications:

CompTIA A+
CompTIA Network+
CompTIA Security+
NOV2010 – Current
ISC² CISSP
MAY2013 - Current

CIW Site Development Associate
CIW Web Foundations Associate
JUL2018 - Current

ITIL Foundations V3
SEP2013 - Current

Azure Fundamentals
MCTS Windows 7
MTA Network Fundamentals
MTA Windows OS Fundamentals
APR2021 - Current

EC-Council Certified Ethical Hacker (CEH)
SEP2016 - Current

Cisco Certified Network Associate (CCNA)
Cisco Certified CyberOps Associate
MAY2018 - Current

Okta Certified Professional
NOV2021 – Current


Software Experience:

Windows
Windows Server
Red Hat & Debian Linux
USMT
Cisco IOS
Cisco Call Manager
Cisco Unity
Altiris
Acronis
Symantec Ghost
VMWare
VirtualBox
Wireshark
Microsoft Office
Dameware
VNC
McAfee ePO / HBSS
Symantec Antivirus
DISA STIG viewer & SCC
Sourcefire / Snort IDS
Putty & WinSCP
Secure CRT
Pumpkin TFTP
Vulnerator
Nessus / ACAS
Host Data Loss Prevention
Rogue System Detection
Host Intrusion Prevention
VirusScan
Microsoft SQL
Wireshark
McAfee ENS Threat Prevention
Crowdstrike

Hardware Experience:

PCs
Servers
Laptops
Tablets
Motorola MC70 handhelds
Symbol bar-code readers
Workstations on wheels
Laser printers
HP Jet Direct
Zebra thermal printers
Ink-jet printers
Impact printers
Wireless access points
VOIP phones
Routers
Switches
LOS transmission systems
UPS systems
T586B Patch panels
Cable Management
KG-175D
Sincgars Radio
Electronics / Soldering
Hirsch Access Controllers
PA Systems
Network Data Loss Prevention